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KPI Wise Service Analysis | BIHAR | Labour Resource Department | Boilers Act - Application for The Inspection of Boilers

1   Percentage of Mandatory attributes


If KPI value < 50% then score = 0.25; If KPI value between 50% and 90% then score = 0.50; If KPI value > 90% then score = 1

KPI Actual : 64.0 %
KPI Target : 100.0 %
Average Score : 0.5 No of mandatory attributes defined in form for a service/ Total no of attributes defined in form for the service
2   Percentage of Mandatory enclosures


If KPI value < 50% then score = 0.25; If KPI value between 50% and 90% then score = 0.50; If KPI value > 90% then score = 1

KPI Actual : 76.0 %
KPI Target : 90.0 %
Average Score : 0.5 No of mandatory enclosures required in form for a service/ Total no of enclosures required in form for the service
3   Percentage of task with bulk processing feature


If KPI value < 30% then score = 0.25; If KPI value between 30% and 40% then score = 0.50; If KPI value > 40% then score = 1

KPI Actual : 0.0 %
KPI Target : 30.0 %
Average Score : 0.25 No of service delivery stages with bulk feature available/ Total no of service delivery stages defined for the service
4   Percentage of task with call back feature


If KPI value < 20% then score = 1; If KPI value between 20% and 30% then score = 0.50; If KPI value > 30% then score = 0.25

KPI Actual : 50.0 %
KPI Target : 20.0 %
Average Score : 0.25 No of service delivery stages with call back feature available/ Total no of service delivery stages defined for the service
5   Percentage of task with hold functionality


If KPI value < 20% then score = 1; If KPI value between 20% and 30% then score = 0.50; If KPI value > 30% then score = 0.25

KPI Actual : 0.0 %
KPI Target : 20.0 %
Average Score : 1.0 No of service delivery stages with hold function available/ Total no of service delivery
6   No. of supported submisison channels


If KPI value < 2 then score = 0.25; If KPI value between 2 and 4 then score = 0.50; If KPI value > 4 then score = 1

KPI Actual : 1.0 Count
KPI Target : 3.0 Count
Average Score : 0.25 No of submisison channels supported for a service