1 Percentage of attributes required

KPI Actual : 64.0 %
KPI Target : 90.0 %
Average Score : 0.5 No of mandatory attributes defined in form for a service/ Total no of attributes defined in form for the service
2 Percentage of Mandatory enclosures

KPI Actual : 76.0 %
KPI Target : 90.0 %
Average Score : 0.5 No of mandatory enclosures required in form for a service/ Total no of enclosures required in form for the service
3 Percentage of service delivery stages with bulk processing feature

KPI Actual : 0.0 %
KPI Target : 30.0 %
Average Score : 0.25 No of service delivery stages with bulk feature available/ Total no of service delivery stages defined for the service
4 Percentage of service with call back feature

KPI Actual : 50.0 %
KPI Target : 20.0 %
Average Score : 0.25 No of service delivery stages with call back feature available/ Total no of service delivery stages defined for the service
5 Percentage of service delivery stages with hold function

KPI Actual : 0.0 %
KPI Target : 20.0 %
Average Score : 1.0 No of service delivery stages with hold function available/ Total no of service delivery
6 No of submisison channels supported for a service

KPI Actual : 1.0 Count
KPI Target : 3.0 Count
Average Score : 0.25 No of submisison channels supported for a service